How to contact Robert Half customer services
At Robert Half, we are committed to delivering an exceptional service to our clients and candidates and to that end we have made substantial investment in our business to ensure all our staff are trained in customer service as well as their specific discipline. Our commitment is further reinforced by requesting ongoing feedback from our customers, who provide information to help refine our approach as required.
If you have feedback on any aspect of the service received or would like to register a complaint, please follow the procedure set out below:
1. In the first instance please either raise the matter with your immediate Robert Half contact or their Manager.
2. If you are not entirely satisfied with the response, please put your complaint in writing, outlining the issues, your desired resolution or outcome and any other information you believe is relevant and send it to Phil Kerr, UK Customer Services, Robert Half, The Colmore Circus, Queensway, Birmingham, B4 6AT or email [email protected].
3. We will acknowledge receipt of your correspondence within 2 working days, investigate the matter and provide you with a response within 10 working days from the date of our acknowledgement and shall keep you updated throughout the process.