Salary:

£400 - 500 / day

Location:

Bath

Date posted:

17th June 2019

Employment type:

Temporary

Job reference:

06010-0011027732

Staffing area:

Technology


Description

ITSM Consultant

Role

Service management work

Establish current IT offering

Must have used ITIL in ITSM work

Successful person will be required to run the RFP for outsource provider

Available to coach and mentor other people within the organisation

Requirement for travel across USA, UK & Italy

Proactive approach to RFP with reference site visits / business change piece - looking at the to be situation


- Implementation of ITSM
- Moving away from small site specific to global platform to allow organisation to grow
- Progression to a managed service provider

Implementation of ITIL and outsourcing as part of same project

Profile

Interim Consultant Level ITSM to implement and write whole service management strategy aligning IT services with the needs of the business.

Current challenge exists in delivering services across a large complex organisation using processes and services evolved over time.

We require an experienced senior ITSM (ITIL) consultant to understand in detail the service management requirements of a large multi-site, multi-disciplined organisation.

A commercial and experienced individual is required to partner with the CIO to deliver a working manual and engage a future partner.

A charismatic and focused approach is required to deliver this assignment with an ability to identify and empathise with technical and non-technical individuals.

Must have demonstrable experience of completing a similar role using in depth Service Management skills.

Must be able to quickly grip current status of operation and gain a clear understanding for the requirements of the future service management of organisation.

Must have a clear understanding of governance requirements across multiple site.

Company

Multi-national

Salary & Benefits

£400 to £500 per day + VAT

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying to this position, you acknowledge that you have read and accept the following terms:https://www.roberthalf.co.uk/privacy-notice

Requirements
ITSM


Bristol

Whitefriars,
Lewins Mead, Bristol
BS1 2NT
gb
0117 993 5400
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