Applications Support Analyst


Salary:

GBP120 - 160 / day

Location:

Birmingham

Date posted:

30th April 2019

Employment type:

Project

Job reference:

06040-0010899277

Staffing area:

Technology


Description

Robert Half Technology Birmingham is working with a highly reputable organisation within the IT industry based in Birmingham to recruit an Application Support Analyst.

Responsibilities:

  • Service Requests, Incident and Problem Management - managing resolution of technical issues found in internal or external systems
  • Prioritising numerous issues of varying severity, and effectively managing the resolution of all issues within accepted service levels
  • Supporting Change Management - proactive management and implementation of changes
  • Diagnosis of issues and identification of root causes
  • Provide excellent client communication
  • Maintaining configuration documentation for support and functional processes in Level 2/3 knowledge repository up to date and accurate
  • Providing knowledge transfer to Level 1 support functions or other Key Business Users
  • Capturing Business Requirements (High-Level) and detailing incidents to support the Application Management function to support delivery
  • Supporting Project Managers, Business Change, Business Architecture and Centres of Excellence to deliver the support requirement to agreed SLA's and Project Milestones
  • Providing support to the Functions when required
  • Providing support for environment/infrastructure changes for applications supported

What we are looking for

  • Broad range of troubleshooting skills in software functionality, application server set up, database management, data analysis, reporting, operating system configuration, etc
  • Experience in maintaining, supporting, configuring and monitoring applications
  • All round understanding of the applications, their functions and options required to support them and any interfaces they use
  • Experience with Application Monitoring (Log files)
  • Knowledge/experience of IIS, SQL and Microsoft applications
  • Knowledge/experience with application integrations and middleware, e.g. SFTP, XML, BizTalk, Eden
  • Excellent customer service experience in a similar role
  • Understanding basic principles of networking, storage, firewalls, servers, and hosts - virtual and on premises

Desirable Skills:

  • Knowledge/experience supporting CAFM systems, and any of the following: Maximo, Planet FM and Concept
  • Knowledge of Microsoft Dynamics AX2009/AX2012 and any experience supporting financial systems
  • Experience in any of the following: HTML, Sharepoint,
  • Some knowledge of Web/Ecommerce developments
  • Knowledge of data analysis, and programming technologies, concepts, and techniques
  • Personal attributes
  • Strong analytical skills
  • Good team player, able to work independently and as part of a team

The successful Application Support Analyst will receive a daily rate between £120 - £160 including flexible working hours.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying to this position, you acknowledge that you have read and accept the following terms: https://www.roberthalf.co.uk/privacy-notice



Birmingham

The Colmore Building,
20 Colmore Circus, Queensway,
Birmingham
B4 6AT
gb
0121 616 4600
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