Salary:

£40000 - 55000 / annum

Location:

Birmingham

Date posted:

11th June 2019

Employment type:

Permanent

Job reference:

06040-0010899203

Staffing area:

Technology


Description

Robert Half Technology Birmingham has partnered with a growing and dynamic organisation within the IT industry to recruit a Service Desk Manager.

What youll be doing:
  • Setting high standards of performance and service and implementing the infrastructure to support this.
  • Managing the workflow of incidents on the Service Desk and owning the incident management process.
  • Defining a suite of third party suppliers and negotiating the relationships with these vendors.
  • Managing desktop support and ensuring that it fits the needs of the business.
  • Managing a team and supporting and coaching new talent.

What youll have:
  • ITIL qualification
  • Previous experience as a Team Lead or demonstrable experience in leading virtual teams.
  • Experience of managing 3rd parties and 3rd party delivered services.
  • Experience of Service Management or Support in a large-scale and diverse environment.

The Benefits:

As the Service Desk Manager you will be offered a salary between £40,000 - £55,000 depending on experience, with an additional range of benefits including a healthy work/life balance.


Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying to this position, you acknowledge that you have read and accept the following terms: https://www.roberthalf.co.uk/privacy-notice



Birmingham

The Colmore Building,
20 Colmore Circus, Queensway,
Birmingham
B4 6AT
gb
0121 616 4600
Marketing Director
Birmingham
Permanent
21st July 2019
Accountant
Birmingham
Permanent
19th July 2019
Credit Control Clerk
Birmingham
Temporary
19th July 2019
FP&A Manager
Birmingham
Permanent
16th July 2019
2nd Line Support
Birmingham
Project
12th July 2019
Finance Assistant
Birmingham
Temporary
12th July 2019
Support Desk Analyst
Birmingham
Project
12th July 2019
Application Support Analyst
Birmingham
Project
12th July 2019
Lead Architect
Birmingham
Permanent
11th July 2019
Interim Head of Shared Services
Birmingham
Project
9th July 2019
Temporary Accounts Assistant
Birmingham
Temporary
9th July 2019
Finance Manager
Birmingham
Temporary
8th July 2019
Project Manager
Birmingham
Temporary
8th July 2019
Interim Shared Service Manager
Birmingham
Project
5th July 2019
Financial Accountant - Forensic
Birmingham
Permanent
4th July 2019
See more jobs >