£250.00 - £350.00 / day



Date posted:

12th September 2019

Employment type:


Job reference:


Staffing area:



To lead the transformation, development and implementation of property and facilities operational services strategy.


Our client is going through an intense period of Property projects and are seeking additional temporary senior support to oversee Facilities and Property during a period of growth.

In place is a relatively new Facilities team and who require management, support and professional development.

The aim of the role is to provide effective leadership and strategic direction to ensure the smooth and efficient running of properties and facilities operations service.

To lead the transformation, development and implementation of property and facilities operational services strategy.


* Drive forward the completion of key property deals to support the firms move to agile working.

* Contribute to the development of the firm's strategy, providing property and facilities operational management advice on business decisions relating to the firm achieving its strategic vision and goals.

* Take the lead in tenant management across estate.

* Put in place robust supplier management arrangements for all suppliers of Facilities and Property related services.

* Support the implementation of appropriate Health and Safety related policies and processes relating to Facilities activities.

* Client is ISO9001 and ISO27001 compliant, review and improve processes and procedures that Facilities are responsible for under those certifications.

* Manage and deliver relevant communications to the business regarding all property and facilities operational management services and projects.

* Provide clear leadership to external consultants, sub-contractors and outsourced serviced providers i.e. security, catering, cleaning, mechanical and engineering, travel services, car fleet and fleet insurance services, taxis services, fit out contractors, commercial agents etc.

* Troubleshoot problems and provide effective solutions both for the immediate future and longer term.

* Monitor and demonstrate achievement of agreed service levels and lead on any improvements/changes.

* Provide ideas and plans for the future development of our offices and space management.

* Project manage, supervise and coordinate the work of any sub-contractors for relevant projects.

* Plan implement and deliver relevant projects, managing budgets, time-lines and resources effectively.

* Work closely with the Director of Transformation and Operations and the wider management team Directors to maximise the quality of the services delivered to the firm.


* An excellent working knowledge of all aspects of property and facilities management with the ability to translate this into innovative business plans and strategy.

* Comparable experience operating at senior management level

* Demonstrable experience of procurement and contract negotiations.

* Experienced in implementing service level agreements and monitoring their performance.

* Excellent understanding of the role of property and facilities within the organisation, a full understanding of design, installation and maintenance of both minor and major building works, building facilities and service requirements. Effective space utilisation, contract preparation, specification writing, tendering and administration procedures.

* Extensive experience in office refurbishments, fit outs, setting up new offices and mobilisations.

* Supply chain procurement and management.

* Multi-site experience including trophy site.

* Experience of transforming facilities operational management function and driving efficiency.

* Demonstrable capability in leadership both direct and indirect in leading change in the delivery of new solutions or enhanced service levels to the business.

* Experienced in leading and managing teams both direct and indirect.

* Experience of working within a professional services environment.

* Experience of leading a Health and Safety function.


* A track record of providing business focused solutions that have contributed to the wider commercial agenda.

* Commercially astute with sound financial experience in managing budgets and achieving significant year on year cost savings without detriment to quality of services or goods provided.

* The ability to manage, develop and motivate teams both direct and indirect.

* Able to manage effective relationships across a number of stakeholders, with sufficient gravitas to influence change.

* Possess the ability to cope well under pressure.

* Able to work flexibly and cope with changing priorities.

* Excellent communication skills, both written and verbal.

* Strong interpersonal skills, effective communicator at all levels.

* Strong coaching and mentoring skills.

MAIN DUTIES (include, but not limited to)


* Acquisitions

* Disposals

* Rent and service charge reviews

* Liaison with superior landlord and legislative authorities

* Commercial agents

* Rates mitigation

* Liaison with local business and residents.


* Security. Including primary point of contact in the event of an emergency 24/7

* Catering.

* Cleaning.

* M&E maintenance including strategic plant replacement.

* Fabric maintenance.

* All matters relating to claims under latent defects liability

* Specialist services.

* Landscape and plants.

* Liaison with statutory bodies etc. (fire authorities, town planners, HSE, Local authorities).

* Sub tenant acquisitions and ongoing management. Primary point of contact regarding all matters including 24-hour emergency contacts for two Bristol offices and London tenants.

* Travel Management i.e. rail and flight travel.

* Fit outs, refurbishments, mobilisations, moves and churn Space planning.

* CSR - carbon footprint, representing BB at legal sector forums, forum for the future etc.

* Hire cars.

* Taxi companies.

* Car fleet management.

* Car fleet insurance.

* Fitness Suite Management

* Procurement of goods and services including sub-contractors and external consultants.

* Health and Safety - Workstation Assessment, Fire Risk Assessments and General Risk Assessments.

* Budget management

* Supporting Business Service teams on specific CSR carbon footprint and Health and Safety questions to tender responses.


National legal firm

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training


Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information:

Head of Facilities


Lewins Mead, Bristol
0117 993 5400
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