Location:

Bristol

Date posted:

20th June 2019

Employment type:

Permanent

Job reference:

06010-0010967589

Staffing area:

Technology


Description

Service Desk Analyst

Working for a growing retail organisation based in West Bristol, a fantastic position has arisen for an Service Desk Analyst.

The company are a forward-thinking outfit looking to invest in IT, with onus on the service delivery element, looking to create a new function offering efficient and high-quality end user service.

Due to a period of high-growth and restructuring of the IT environment at the company; the need for the right candidate to spearhead IT support for all end-users based on site and in the field.

Working on the service desk; the Service Desk Analyst will be responsible for providing:

  • End user hardware, software and infrastructure support. Both remotely and desktop-based support.
  • Maintaining of accurate support ticket details and information for escalations.
  • Investigate problems to help identify fixes, causes and workarounds.
  • To troubleshoot issues.
  • Efficient and professional customer service skills.

Desired soft skills:

  • One years' IT support experience.
  • Good customer service traits.
  • Great communication and stakeholder management skills.
  • Problem solving and logic-based skills.

Desired Technologies:

  • Windows OS
  • AD/Exchange
  • Office 365

Details:

  • Salary up to £25k per annum.
  • South Bristol
  • Fantastic company benefits

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying to this position, you acknowledge that you have read and accept the following terms: https://www.roberthalf.co.uk/privacy-notice



Bristol

Whitefriars,
Lewins Mead, Bristol
BS1 2NT
gb
0117 993 5400
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