Application Support Analyst (COGNOS, Chessington)
Location : Chessington
Post Date : 01 March 2017
Employment Type : Permanent
Job Order Number : 466498
Line of Business : IT
Robert Half Technology is seeking a high-calibre Application Support Analyst to join a Global powerhouse in the Retail market. You will be joint he flagship head office based in Surrey, Chessington. The Application Support Analyst will be providing advise with exceptional support, appropriate technology, robust client reporting and a host of resources. The firm continues to transform their business and require an additional member to join the growing Application Support team.
The Applications Support analyst has responsibility for the implementation, delivery and business support of third party and internally developed software applications. Duties will include administration and maintenance of the firm's third party fee calculation, portfolio and order/invoice management software.
Provide full life cycle management of incidents affecting database infrastructure systems and services and associated software applications (2nd to 3rd line support).
Troubleshoot issues for system users.
Act as key point of contact for third party software vendors
Coordinate, plan, schedule and test upgrades and patches
Maintain (design, test, deploy/upgrade) supported software applications
Coordinate the management of incidents, activities and projects (working with the Project Management Office)
Performance tuning and optimisation
Monitor and report on key performance indicators for your areas of responsibility.
Essential skills and experience (MUST HAVE)
- * IBM COGNOS IA MUST HAVE)
- * Complex scripting/programming experience.
- * MS SQL (MUST HAVE)
- * MySQL (MUST HAVE)
- UNIX-LINUX -Command Line Level
- * Workflow Management Systems - IBM/OpenText products (MUST HAVE)
- Oracle (MUST HAVE)
- Sage X3 (MUST HAVE)
- Crystal Reports (MUST HAVE)
- DTS Packages Support and Design (MUST HAVE)
- Visual Basic Programming & Scripting (MUST HAVE)
Salary & Benefits - location, Chessington (15mins walk from Chessington Station)
£30,000 - £45,000 + bonus + benefits
Onsite car park (free parking spaces)
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.
32 London Bridge Street
SE1 9SG London