Senior Service Desk Analyst (Chiswick)


Salary:

GBP35000 - 40000 / annum

Location:

Chiswick

Date posted:

14th March 2019

Employment type:

Permanent

Job reference:

06030-0010894645

Staffing area:

Technology


Description

Senior Service Desk Analyst (Chiswick)

This is an amazing opportunity for a Senior Service Desk Analyst to join a leading Media organisation. You will be supporting up to 500 users based in Chiswick, London.

You will be responsible for managing the company's ServiceDesk system, ensuring that user incidents, service requests and problems are managed and responded to in a timely and professional manner.

This role is highly customer focused, supporting a user community across 16 directly operated sites, along with external users in other media organisations operating in Film Distribution around the world.

1st and 2nd line - support

RESPONSIBILITIES

  • Monitor and respond quickly and effectively to requests received through the company's ServiceDesk via chat or telephone across 15 International sites and additionally directly for Head Office users located in London (Chiswick). Escalate where necessary.
  • Following up with users to ensure full resolution of issues to the user's satisfaction
  • Providing technical assistance in resolving requests, incidents and problems
  • Diagnosing system errors and other technical issues
  • Analysing and documenting common issues and problems

SKILLS

  • Strong PC skills and the ability to troubleshoot and diagnose problems, primarily in the Windows 10 PC Operating System
  • Expert understanding of Microsoft Office Products
  • Familiarity with both PC Hardware and Software configuration and upgrades
  • Experience of PC Operating System and Software delivery systems
  • Experience of troubleshooting and issue analysis within a Microsoft Windows network environment.
  • Writing and editing skills to aid in writing and updating manuals.

SECTION 5 - PERSON SPECIFICATION

  1. A minimum of 3 -5 years' experience in Technical Helpdesk/Service Desk environment
  2. Ability to plan, organise and execute concurrent tasks to deliver a proactive approach to service delivery.
  3. Ability to work as a member of a small multi skilled support team, supporting end users across multiple locations, 15 of which are outside the UK.
  4. Should have sound communication skills and be able to communicate effectively with management, end user community, third party vendors and other support organisations.
  5. Able to respond within agreed time limits.

SECTION 6 PREFERED QUALIFICATIONS

  1. ITIL Foundation and/or other ITIL
  2. CompTIA A+
  3. CompTIA Network+
  4. CompTIA Security+

This is a pure Helpdesk/Service Desk role.

Excellent Benefits on offer

25 days holidays

Healthcare

Gym

Pension

Training Allowance

£35-£40K basic

Close to Chiswick Station, London

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying to this position, you acknowledge that you have read and accept the following terms: https://www.roberthalf.co.uk/privacy-notice



London

10th Floor, The Shard
32 London Bridge Street
London
SE1 9SG
0207 389 6900
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