Salary:

£12.00 - £15.00 / hour

Location:

City of London

Date posted:

15th October 2019

Employment type:

Temporary

Job reference:

RHI01586147925

Staffing area:

Administration


Description

Customer Service Specialist

Robert Half Office Team are looking for a Customer Service Specialist to join a Fintech company based in London South Bank. This person must passionate about delivering excellent customer service, be hands-on and customer focused. This is a maternity cover, starting early November to September 2020. If you meet the criteria below and you are available immediately, we would love to hear from you.

Customer Service Specialist Salary & Benefits

  • Salary between £12-15 p/h. (Dependent on experience)
  • Starting early November
  • Based: London in South Bank
  • Monday - Friday shift pattern between 8-6
  • Until September 2020

Customer Service Specialist Responsibilities:

  • Managing ticket and support ticket from company partners
  • Corresponding via email and telephone
  • Project coordination
  • End-end coordination of projects
  • Raise issues reported by customers
  • Approve complaints and process refunds when required
  • Resolve escalated customer inquires

Customer Service Skills and Experience:

  • Strong administration and customer service skills
  • 3+ years of customer service experience
  • Strong computer skills
  • Strong verbal and written communication skills
  • Strong computer skills and able to pick up company products
  • Comfortable working remote employees
  • Language skills are a strong bonus
  • Ability to multi-task and work in a fast-paced environment
  • Self-motivated

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information: https://www.roberthalf.co.uk/privacy-notice.



London

10th Floor, The Shard
32 London Bridge Street
London
SE1 9SG
gb
0207 389 6900
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