Client Executive - Certification body
GBP20000 - 25000 / annum
1st March 2018
As the Client executive you will be the first point of contact for auditors and clients, advising and resolving inbound queries to achieve maximum levels of customer service satisfaction within a certification environment. The client executive will be involved in a practical hands on position updating and, liaising with my clients customers, informing and advising on the various accreditation and training packages that they offer.
Client Executive - Certification Body- ISO Standards
SALARY: £20,000 - £25,000
COMPANY: Accreditation, certification and auditing organisation.
ROLE: As the Client executive you will be the first point of contact for auditors and clients, advising and resolving inbound queries to achieve maximum levels of customer service satisfaction within a certification environment. The client executive will be involved in a practical hands on position updating and, liaising with my clients customers, informing and advising on the various accreditation and training packages that they offer.
The client executive will have a diverse role slit between technical, administrative, customer based, and the ability to spot up and cross selling opportunities.
Reporting into the operations manager ensuring effective customer delivery of my client's services, including operational delivery or certification and auditing packages, including all ISO standards.
You will ensure accurate and effective compliance by reviewing client audit reports and performing contract reviews.
The ideal candidate will also have the ability to build relationships and report with Clients and always look out for suited sales opportunities to send over to the Sales team.
The Client executive will be required to attend certain client meetings- travel is an element going forward.
PERSON: You will possess strong IT skills and have a working knowledge of standard business software systems (Microsoft office package)
The ideal candidate will be a clear communicator and have the ability to converse at all levels, providing a technical and professional service to clients (A function of this role is Client and customer interaction on support and audit issues, via emails and telephone work)
As the client Executive within an certification and auditing body environment you will ideally possess some knowledge on any of the various ISO standards (:90001,:11001, :18001, :14001; 27001)
You will possess understanding of auditing procedures and principles gained within a certification, accreditation or internal organisation.
As the ideal candidate you will have compressive customer liaison experience and take pride in providing excellent levels of customer service.
You will be self-motivated and hungry to progress in a growing organisation.
IN RETURN: You will join an established and growing certification and auditing provider, be supported in your professional development within customer services and auditing to the ISO standards. Are you looking for a start within the auditing environment? Or are you looking to progress further within certification and accreditation? Then apply below.
This is a fantastic opportunity to work within the Certification and accreditation environment and an opportunity to grow your own skill set, Grow a professional career from this position.
If you feel you are suitable for this role, please apply now and contact me directly on; / 01908 201420
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