Salary:

£26000 - 30000 / annum

Location:

City of London

Date posted:

10th July 2019

Employment type:

Permanent

Job reference:

06030-0010966826

Staffing area:

Technology


Description

IT Desktop Support - Investment Management (financial Services) - City of London

We are a global investment advisory firm employing over 3500 people across numerous major global cities. Our professionals balance analytical skills, deep market insight and independence to deliver solid, defensible analysis and practical advice to our clients. As an organization, we think globally. We create transparency in an opaque world, and we encourage our people to do the same. That means when you take your place on our team, you'll discover a supportive and collaborative work environment that empowers you to excel.

RESPONSIBILITIES:

We are looking for an IT Support Specialist who will provide Level 1 & 2 IT Technical support services to all employees in supported Offices. This is a hands on role where you will provide both remote and desktop support as well as assist with projects like storage implementation, server and network upgrades and mobile computing reviews. This is a great opportunity for a committed individual to work within a Global firm, develop your IT skills and get involved with a range of interesting IT projects.

The IT Support Specialist will be responsible for:

  • Providing technical expertise and end-user support in the areas of Microsoft Windows platforms (Windows 7), off-the-shelf applications, Remote Connectivity Platform, network/local HP & Canon printers via desk side, phone support or remote support
  • Tenacious logging of tickets and timely resolution of first-line & second line issues
  • Providing desktop/laptop break/fix/maintenance support
  • Providing support to growing mobility platform (BlackBerry, iPhone, iPad, Android and windows based platform)
  • Providing low level network & infrastructure support

REQUIREMENTS:

The ideal IT Support Specialist will have prior IT experience preferable within the professional services industry, excellent communications skills and an aptitude for problem solving. We are looking for someone with:

  • Ability to prioritize issues on a case-by-case basis
  • Excellent customer service skills
  • Experience working in an ITIL based Service Desk is a plus
  • Extensive knowledge and experience with Windows based technologies including:
  • Windows OS (7 & 8)
  • Hardware platforms including laptops & phones, mobile devices etc
  • Microsoft technologies such as Active Directory, SCCM and Exchange is a plus
  • Outstanding troubleshooting skills in WAN/LAN/Desktop situations

Location

State of the art office in the City of London

Salary

£26,000 - £30,000 + Bonus & Benefits

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying to this position, you acknowledge that you have read and accept the following terms: https://www.roberthalf.co.uk/privacy-notice

Requirements
Windows


London

10th Floor, The Shard
32 London Bridge Street
London
SE1 9SG
gb
0207 389 6900
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