Salary:

£25,000.00 - £30,000.00 / annum

Location:

Harrogate

Date posted:

3rd July 2019

Employment type:

Permanent

Job reference:

RH2LSHA4

Staffing area:

Technology


Description

The Company

Robert Half are recruiting for an IT Help-desk Support Analyst (primarily 1st and 2nd line technical support) to join a well-known, globally recognised, Fortune 100 business, based in Harrogate.

You will be working in a fast paced, dynamic environment and will have solid experience in a IT support role, and excel in a customer-focused capacity.

The Role

As IT Help-desk Support Analyst, reporting into the IT Manager, you will be responsible for providing diagnosis, analysis and resolutions, fielding all queries from the end user.

Here you should expect a wide range of technical support issues and be able to provide solutions in a simple, clear, customer friendly manner.

Duties will include:

  • Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query
  • Using the ticketing system to log, work and resolve requests
  • PC and server configuration and troubleshooting
  • Highlight improvement areas to the business
  • Daily system checks including backup monitoring and reporting
  • Liaise with other IT teams globally

The successful candidate will have a broad technical background and experience in the following skills:

  • Possess hands on troubleshooting experience
  • Have a good technical knowledge of all desktop hardware (workstations, printers, servers, mobile devices, networks etc)
  • Demonstrate network troubleshooting and telephony system skills
  • Strong communication skills
  • Ideally have a minimum of 2 years' experience within 2nd line support

Salary & Benefits

  • £25,000-30,000
  • 25 days holiday + bank holidays
  • Competitive wider benefits package

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying to this position, you acknowledge that you have read and accept the following terms: https://www.roberthalf.co.uk/privacy-notice



Leeds

Ground Floor, Sterling House
The Bourse,
Leeds
LS1 5EQ
gb
0113 242 8978
Entry Level PA
City of London
Temporary
16th September 2019
Billing Co-ordinator
City of London
Temporary
16th September 2019
2nd Line Support
Birmingham
Project
16th September 2019
Accounts Assistant
Gloucester
Temporary
16th September 2019
IT Support Technician
Bristol
Permanent
16th September 2019
Commercial Finance Analyst
Totton and Eling
Permanent
16th September 2019
Financial Analyst
Bristol
Project
16th September 2019
Assistant Accountant
Bath
Temporary
16th September 2019
Purchase Ledger
Redditch
Permanent
16th September 2019
Group Finance Manager
Bolton
Permanent
16th September 2019
Infrastructure Engineer
West Midlands
Project
16th September 2019
Senior Accounts Payable Officer
City of London
Temporary
16th September 2019
Database and Hosting Manager
Coventry
Permanent
16th September 2019
Senior Accountant - Practice
Birmingham
Permanent
16th September 2019
Senior Compliance Officer
City of London
Permanent
16th September 2019
See more jobs >