Head of Application Management
Location : Milton Keynes
Post Date : 12 April 2017
Employment Type : Permanent
Job Order Number : 469532
Line of Business : IT
Are you a business facing technology professional looking to take the next step in your career? Would you like to join a global organisation who are embarking on exciting period of change? Can you demonstrate experience of working in a large business with a complex application landscape? Do you have experience working with and influencing senior stakeholders both internally and externally?
As the successful candidate you will be responsible for managing and maintaining IT application services across the organisation infrastructure landscape and be accountable for enhancing the application services as well as service delivery and cost recovery whilst working with business unit leadership to understand the business outcomes of the service. Key responsibilities will be to understand IT service cost drivers and connect cost of service to consumption drivers and sets price for services based on an understanding of the benchmark service level and price for service in the industry alongside guiding continuous improvement efforts for the IT service delivery. You will promote a culture of innovation and continuously seek opportunities for improvement within the role, processes, team and the IT organisation as a whole. Ensure quality of service and support is designed into all infrastructure solutions and appropriate support models are in place and own process management and service level agreement reporting for all IT teams, ensuring consistent work and appropriate measures.
To be considered you will be able to demonstrate the ability to communicate and build relationships outside the IT function and foster a collaborative working relationship with various stakeholders. You will have excellent a strong record in IT service pricing, business case development, and account management. You will have a broad working knowledge of effective vendor management and IT continuity management. In person you will display professionalism, a customer service focused attitude, attention to detail and quality, and excellent communication & influencing skills. Experience working in a matrix management environment would be beneficial. In return we offer a competitive basic salary, benefits including bonus, pension and car allowance, career progression and development.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.
32 London Bridge Street
SE1 9SG London