IT Business Analyst


Salary:

GBP33000 - 35000 / annum

Location:

Slough

Date posted:

14th March 2019

Employment type:

Permanent

Job reference:

06660-0010893462

Staffing area:

Technology


Description

Part of the IT Change team, the IT Business Analyst will support the IT Lead Business Analyst to define and deliver IT and business process changes within their area of the organisation.

BA Back Office - define and deliver change with Fleet and Dealer services. Processes and services/applications include any internally-facing applications, and finance applications.

Applications include White Clarke Calms/CMS/Catalyst, Miles, DataFlow, Aptean Respond, On Guard Credit Manager. Technical skills include SQL, handling large datasets for analysis, MS Office, XML and Windward Autotag.


Key measures for the roles include high customer satisfaction, quality of documentation, faster delivery of changes and successful delivery of IT systems/services/applications change overall.

PRINCIPAL ACCOUNTABILITIES

  • For each change, group of changes or project:
  • Evaluate options and present proposed solutions clearly with supporting analysis for validation and review, to include cost/benefit analysis and business process, application and data impact
  • Produce clear and detailed documentation of operational business requirements, including functional and non-functional requirements and definition of test plans
  • Work with the IT Operations team and business stakeholders to establish service design and service levels for new or changed IT systems/services/applications
  • Ensure quality process, applications and systems documentation is provided and/or updated as a result of any change
  • Ensure all changes follow best practice security guidelines, such that capabilities and service provided are 'secure by design
  • Undertake acceptance testing and ensure all testing is completed in line with test plans
  • Create and maintain a library of business process documentation, and actively promote simplification and automation of business process
  • Under the direction of the Lead Business Analyst, undertake application configuration across test, UAT and pre-prod environments, working with IT Operations team staff to promote changes to production in line with best practice operational control
  • Provide technical application second line support for incidents raised via the IT Service Desk that cannot be resolved by first line support
  • Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes:
  • Business Relationship Management
  • Demand Management
  • Design coordination
  • Transition Planning and Support
  • Change Evaluation
  • Change Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Plus actively support the IT team in Information Security Management

KNOWLEDGE, EXPERIENCE, QUALIFICATIONS:

  • Good understanding of IT applications and services, with technical IT background, ideally in the financial services/automotive sector
  • Basic understanding of ITIL Service Strategy and Service Transition processes, ideally at least ITIL Foundation certified
  • Practical experience of business analysis and process mapping techniques. Qualified or prepared to work towards ISEB Diploma in Business Analysis; Six Sigma belt/Lean certification would be an added bonus

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying to this position, you acknowledge that you have read and accept the following terms: https://www.roberthalf.co.uk/privacy-notice



Reading

Forbury Works
37-43 Blagrave Street
Reading
RG1 1PZ
01189 028 888
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